With over 33 years of experience in the call center and customer service industry, Ahmad Tahlak is a highly respected expert in his field. He has a proven track record of establishing and managing call centers for some of the largest and most prestigious organizations in the United Arab Emirates and the region of GCC.
Ahmad Tahlak’s career began with Emirates Airline, where he worked for 14 years and established and managed the airline’s call center. Under his leadership, the call center achieved excellence and introduced new concepts to the industry, transforming it from a cost center to a profit center.
Following his success at Emirates Airline, Ahmad Tahlak served as CEO of a subsidiary of Emirates Post Group, where he improved the call center and customer service operations to reach the highest quality standards.
In addition to his corporate experience, Ahmad Tahlak is the president of The Teleservices Company, which specializes in call center consulting, training, and outsourcing. He has established and managed numerous government and private call centers in the UAE and the region of GCC, helping organizations achieve their goals and improve their customer service operations.
Ahmad Tahlak is an internationally certified Call Center Manager and has been awarded call center manager of the year twice (in 2001 and 2002) by the International Customer Contact Association (ICCM), the largest call center organization and conference in the world. He is also a frequent speaker at conferences and forums on the topics of call center and customer service.
Ahmad Tahlak is a US graduate from the University of Arizona and was born and raised in Dubai, one of the fastest developing cities in the world. He has trained thousands of employees across the industry in the GCC and abroad.
In addition to his expertise in call center management, Ahmad Tahlak also trains, coaches, and consults in the areas of leadership, management, and personal development. He runs a radio program about personal development and management and has helped many individuals and organizations achieve their highest potential.
Ahmad Tahlak ’s mission is to continue helping organizations and individuals in the field of call center management reach their highest potential and provide exceptional customer service.