As an experienced call center consultant, trainer, coach, and outsourcer, I offer a range of services to help organizations improve their call center operations and provide exceptional customer service. My services include:
As an experienced call center consultant, trainer, coach, and outsourcer, I offer a range of services to help organizations improve their call center operations and provide exceptional customer service. My services include:
As a call center expert, I know that there are many factors that contribute to a successful call center operation. That’s why I take a holistic approach to call center consulting, covering all of the key areas that contribute to success. Whether you need help with people, process, technology, customer experience, customer journey, or strategy, I have the knowledge and expertise to help you achieve your goals. Together, we’ll work to create a call center operation that is efficient, effective, and customer-focused, providing a great experience for both your employees and your customers.
At the heart of any successful call center operation is a team of well-trained, motivated employees who are committed to providing outstanding customer service. That’s why I offer comprehensive call center training programs that cover all of the key areas that contribute to success. Whether you need training in call center management, quality, supervision, innovation, motivation, or any other aspect of call center operations, I have the knowledge and expertise to help you achieve your goals. My training programs are designed to be engaging, interactive, and hands-on, providing your employees with the skills and knowledge they need to succeed in their roles. From new-hire training to ongoing development, I can help you create a team of call center professionals who are confident, knowledgeable, and committed to providing excellent customer service.
I provide one-on-one coaching to help call center managers and supervisors improve their leadership skills and drive better results from their teams. My coaching focuses on areas such as performance management, employee engagement, and team development.
Outsourcing your call center operations can be a great way to reduce costs, improve efficiency, and provide exceptional customer service. As an experienced call center consultant, trainer, and coach, I offer flexible outsourcing solutions that cater to organizations of all sizes and types. Whether you need inbound or outbound call center services, back-office support, or any other type of call center support, I can provide you with a customized solution that meets your needs. With a team of professionals who are fluent in different languages and come from multi-national backgrounds, I can help you provide exceptional service to customers around the world. And whether you’re a government agency or a private company, I have the expertise to provide you with the support you need to succeed. From small, single-site call centers to large, multi-site operations, I can help you achieve your call center goals and deliver the best possible customer experience.
As a recognized call center expert, I am frequently invited to speak at conferences, forums, and other events on a variety of call center and customer service topics. With years of experience as a keynote speaker, I can deliver engaging and informative presentations that will inspire your audience and provide them with valuable insights and best practices. Whether you’re hosting a conference, a corporate event, or a training session, I can tailor my presentation to your specific needs and requirements. And in addition to speaking at live events, I am also available for forums, TV appearances, radio interviews, and podcast interviews, giving you even more opportunities to share my expertise with your audience. So if you’re looking for a dynamic, engaging speaker who can provide valuable insights into call center and customer service best practices, you came to the right place.
I believe in taking a personalized approach to each client engagement. I work closely with my clients to understand their unique needs and challenges and develop customized solutions that help them achieve their goals. I combine my deep industry expertise with a data-driven approach to deliver measurable results and continuous improvement.
If you’re interested in learning more about my services and how I can help your organization, please contact me today to schedule a consultation.
Alternatively, you can reach me directly using the contact information below: